Legal & account
PlayOJO Privacy Policy
How we collect, use and protect your information when you play with us in Canada.
What this policy covers
This privacy policy explains how we handle personal information for everyone who visits or plays on our site in Canada. It sets out what we collect, why we collect it, and the choices available to you as a player. We want the way we handle your data to be as transparent as the way we run our games.
We ask for information at a few points in your journey with us: when you register an account, when you make a deposit, and when you contact our team for help. Each of those moments exists for a clear reason, and we never collect more than we need to run your account safely and keep it secure.
If you are weighing up whether to join us, our overview of PlayOJO and our bonus types page are good starting points before you look at how your data is handled here.
Why we collect your information
We use personal details to verify who you are, to manage deposits and withdrawals, and to keep your account secure against misuse. This information also helps us meet our obligations to operate responsibly and to support players who use tools like deposit limits.
None of this data is collected for its own sake. Every field on our registration form, every check we run, and every message we send exists to keep the account that belongs to you working the way it should, day after day.
See our bonus types
How we protect what you share with us
Keeping account information secure is a continuous responsibility, not a one-time setup. We apply safeguards designed to stop unauthorised access to your details and to limit who within our organisation can see sensitive information at all.
Account security in practice
Your login credentials, payment details and personal identifiers are treated as sensitive by default. We restrict internal access to only the people and systems that need it to provide the service, and we review how that access is granted on an ongoing basis.
If you ever suspect unusual activity on your account, our support channels, including live chat, are there to help you act quickly. Reporting anything unusual promptly is the single most useful thing you can do to protect yourself online.
Your role in staying protected
Strong, unique passwords and keeping your contact details current both reduce risk substantially. We also encourage players to log out of shared devices and to avoid saving account details on browsers that other people can access.
Responsible account hygiene works alongside our own safeguards rather than replacing them. Together they form the practical foundation of how personal data stays protected while you play with us.
Your choices about your data
You can ask what personal information we hold about you, request corrections, or close your account entirely. Contact our support team through live chat and we will guide you through the process clearly and without delay.
Cookies and related technologies
Our site uses cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. We cover exactly how these work, and the choices you have over them, on our cookie policy page rather than repeating it here.
Where cookies relate to advertising or performance measurement, we aim to be upfront about their purpose rather than burying it in technical language. If you would rather adjust those settings, your browser controls remain the most direct way to do so.
| Information we hold | Why we hold it |
|---|---|
| Account and identity details | To verify you and keep your account secure |
| Payment-related information | To process deposits and withdrawals correctly |
| Support and contact history | To respond to your questions and requests |
| Usage and device data | To keep the site working reliably on your device |
Responsible handling across the industry
Across regulated online casinos generally, privacy and responsible gaming sit close together. A site that takes your data seriously is usually one that also takes player protection seriously, because both rest on the same habit of careful record-keeping and clear communication.
That connection matters when you are deciding where to play. Tools such as deposit limits depend on accurate account information being held safely, so the way a privacy policy is written can tell you a great deal about how a site treats its players more broadly. We explain more about how we approach that side of things on our PlayOJO overview.
Staying in control of your privacy
Privacy is not a document you read once and forget. We would rather you understood the practical choices available to you, such as updating your details, contacting support with questions, or adjusting cookie preferences whenever it suits you.
If anything in this policy is unclear, our support team is the fastest way to get a straight answer. Keeping your information accurate and your account settings up to date remains the simplest way to stay in control while you play.